The project is to address traffic queuing and circulation problems in the Blue and Green Multi-storey Car Parks. As one of the largest malls in the region and a popular tourist destination, parking issues such as congestion, long periods of queuing and under-utilised parking on the upper floors is likely to negatively impact the customer experience.

Driver behaviour is a major contributor to the queuing issues experienced in both car parks. The ground floor is seen as more desirable by drivers as it has direct foot access to the mall, as well as being easier than driving to the upper floors. A range of issues were observed during site visits, including undesirable driver behaviour, conflicting and inaccurate road markings and signage, and a lack of parking technology and effective traffic management measures. The entrance and exit of the Green Car Park has a further conflict between the existing entrance and exit; however, this is a structural design issue and changing the entry and exit locations would adversely impact the logical circulation and access hierarchy, worsening the problem.

Service Provided 

Recommendations were made based on global best practices. Mitigation measures include methods that aim to minimise conflict points to reduce queuing and congestion, implement traffic management measures, improve existing road markings and signage to channel traffic appropriately, and improve driver behaviour. However, in order to meet future parking demands and accommodate growth, longer-term measures were also recommended, such as installing parking technology, creating new foot accesses, and access improvements including improvements to the surrounding road network and directional ramp access from the E30 highway to the car park buildings.